Centralised Customer Care Desk

Centralised Customer Care Desk

Services/ Components
1. HIM related activities
  • Age Correction 
  • Name Correction
  • Address Correction
  • Father Name Correction
  • Mother Name Correction
  • Religion Correction
  • Sex Correction
  • Office Address Adding
  • Spouse Name Correction
  • Income Correction
  • Occupation Correction
  • Education Correction
  • PPO No Adding
  • Baby's name inclusion for child in OP records
  • Change of address for patient
  • Indoor Case Paper
  • First Consultation Notes 
  • Stent Stickers
  • Outpatient Records- RCHID 
  • Investigation Report -original 
  • Second copy of all investigation report
  • Death Summary And Discharge Summary
  • Death Report
  • Films CT scan/xray,MRI etc report and in compact disc
  • DVD for angio /scopy and procedure 
  • Outpatient records -consultation notes (New & Review ) if requested for treatment (missed )
  • Birth certificate - old /New 
  • Birth and Death Data correction letter to the patient for  corporation  submission  
  • Sterilisation certificate 
  • Insurance queries regarding data correction in discharge summary
  • Insurance claim verification of patient medical records 
  • BSNL / postal employee death verification 
  • Death Claim Form Fill Up 
  • Wound certificate for MLC
  • Copy of patient medical records for postmartum
  • Copy of patient medical records for CMCHIS death /district collector / VHN/ PHC
2. Public relations related activities
  • Bill breakup details
  • Copy of bills
  • Treatment estimation 
  • Certificate for surgery 
  • Co-ordination with Insurance 
  • Co-ordination with other departments
  • Pharmacy bills, reports and stent invoice 
3. Insurance related activities
  • Billing / medical records related queries, 
  • Implant invoice, Cath Lab Procedure reports and other investigation reports for reimbursement purpose
  • 'Visiting consultant signature' for reimbursement
  • Estimation / tariff details for all cashless patients. 
  • Billing related queries during admission and discharge.
  • Medical records related queries and documentation corrections.
  • General queries related to insurance. (ex. Queries like Which insurance companies we provide cashless services , Govt employee insurance like CGHS , Central govt employees scheme, income tax exemption certificate .)